Travelling and corona In the current situation, there are many factors that can affect your journey. The Lufthansa Group also implements further protective measures, such as distributing disinfectant wipes to all passengers or offering generous rebooking facilities for its passengers. Important standards for components such as the anchoring of mandatory masks, filtering of cabin air and increased ventilation of the aircraft on the ground, appropriate cabin cleaning, personal protection measures, working towards digital contact tracking and physical distancing measures on the ground and during boarding/boarding have been developed with support from the Lufthansa Group. All Lufthansa Group airlines implement European standards for safe flying under pandemic conditions, Commitment to the strictest infection control standards in air travel worldwide, Companies can offset their business air travel, New for corporate customers: "Compensaid Corporate…, Conversion of "D-AIXJ" at Lufthansa Technik has begun, The Lufthansa Group's most fuel-efficient…, Shareholders can submit questions to the Executive Board until May 2nd, Internationally recognized, digital test certificate CommonPass facilitates travel in times of…. Yes, you may continue to use the booking guarantee. Please note that other facilities such as showers and rest rooms are not open. Es bringt überhaupt nichts, Telefonate zu führen. Due to the lack of passengers, many airport fast lanes were temporarily closed. Um 99 Prozent sind die Passagierzahlen der Lufthansa in der Corona-Krise eingebrochen. Hotline der Lufthansa-Cityline: 069 69 60: Informationen für Fluggäste mit gesundheitlichen Einschränkungen: 0800 8384 267 Those have two functions: On the one hand they are providing basic functionality for this website. The food and beverage offer has been adapted in line with government regulations. A current overview of our open lounges including adjusted opening hours can be found here. For local hotlines click here. This makes it even more important to strengthen confidence in flying as a safe form of travel. Corona setzt Airlines zu: Lufthansa in Schwierigkeiten. Doch auch die, die nicht fliegen, beschweren sich im Netz über massive Probleme bei der Lufthansa. EASA is establishing guidelines that were developed in cooperation with the European Centre for Disease Prevention and Control (ECDC). HON Circle members can access the lounges without waiting by showing their HON Circle card and boarding pass. Im Lufthansa-Konzern mit rund 138 000 Beschäftigten stehen Zehntausende Arbeitsplätze auf der Kippe. The Lufthansa Group is a global aviation group with a total of more than 580 subsidiaries and equity investments. In Frankfurt an Munich you will receive a small care package for take-away. We have reintroduced priority boarding on continental flights for HON Circle Members, Senators, Business Class travelers and Star Gold customers. Is the limousine service available to me as a HON Circle Member. By involving all member states in cooperation with the ECDC, EASA was able to define the strictest rules of an association of states worldwide. Our IT support team will be happy to help with any questions about our lufthansa.com website and the Lufthansa app. The focus will be on integrating new scientific and technical findings and operational experience in implementing the standards. Flugticket-Ärger: So können Lufthansa-Kunden vorgehen. We ask all guests to keep their distance in the gate area as well as on the aircraft bridge during the boarding process. To avoid large crowds, please do not come to the gate until these groups have been called. We kindly ask for your understanding that waiting times may be longer due to the current circumstances. Resuming the buffet service as in the past is not possible due to the current restrictions. As a HON Circle Member, I have access to all First Class ground facilities. Media Relations Lufthansa Group Germany lufthansa-group@dlh.de +49 69 696 2999. To what extent the Fast Lanes at other European or non-European airports may be used will be decided within the next few weeks. Of course you may still contact the familiar service hotlines. This website uses cookies. Wer hofft, bei der Lufthansa-Hotline mehr zu erreichen, wird enttäuscht. ", “We are extremely pleased to have Lufthansa and the entire Lufthansa Group as signatories to our charter,” said EASA Executive Director Patrick Ky. “The addition of such an important and well-respected airline group, with strong representation in multiple regions of Europe, ensures a high standard of safety in travel between major European hubs and will increase the robustness of the feedback we receive. Wegen der Corona-Pandemie werden viele Reisepläne zerschmettert. Mittwoch, 01. What are the current hand luggage regulations? You can find out here which destinations are now once again available to you. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society. Darüber hinaus können Kunden in Bezug auf Umbuchungen jederzeit die Service-Hotline unter +49 (0) 69 86 799 799 erreichen”, so das Unternehmen. The SWISS First Lounges and the Austrian HON Circle Lounge are also not open at the moment. As soon as the numbers increase, fast lanes will be reopened. Der Grünen-Finanzpolitikerin und Geldwäsche-Expertin … Are the First Class Terminal or other First Class Lounges open? Please use the Info Hub to find out about possible country-specific regulations. Die Verhandlungen über ein milliardenschweres Rettungspaket laufen. 05:00 - 21:00 Uhr, Schalter 050-283 (Lufthansa) im Terminal 1, Bereiche A, Ebene 2 Den Passagieren steht grundsätzlich 23h vor Abflug der Check-in/Vorabend-Check-in … It’s time to be reunited with the world. We are sorry that we are not able to offer you this as much as you have come to expect from us. Update vom Dienstag, 07.04.2020, 17.18 Uhr: Als Reaktion auf die Corona-Krise schließt die Lufthansa den Flugbetrieb ihrer Kölner Tochter Germanwings. Cookies for integrating external content, such as iframes. Wirtschaft. Until then, we have published answers to your most important questions on "Frequent Flyer travel" here. Nach Kritik hat der Konzern nun Namen und Standorte seiner Tochtergesellschaften in Steueroasen außerhalb der EU bekannt gegeben. Sollten Sie Ihre Kontaktdaten in der Buchung hinterlegt haben, benachrichtigen wir Sie auch direkt per E-Mail. Lufthansa unveiled a new branding scheme in 2018, designed to give the carrier a more refined and premium look. Bericht zur Gleichstellung und zur Entgeltgleichheit, Health Management and Occupational Safety, Financial strategy & value-based management, Corporate Governance Declaration, Section 289f HGB, Declaration of compliance, Section 161 AktG, Information on corporate governance practises, Board of Management and Supervisory Board procedures, Compensation of the Executive Board and Supervisory Board, Law on the equal participation of women and men in executive positions, Articles of Association and Rules of Procedure, Shares held by members of the Executive Board, Carbon neutral flying – Lufthansa Compensaid now available to corporate customers, Starting signal for a worldwide unique project: Lufthansa Airbus A350-900 "Erfurt" will become climate research aircraft, Deutsche Lufthansa AG invites shareholders to virtual Annual General Meeting on May 4th, 2021, Lufthansa integrates health data app into digital travel chain. Please go to the airports' websites for further information. You can contact the team either by using the feedback and contact form or by telephone. Lufthansa: So liefen die Probeflüge mit Corona-Schnelltests Lesedauer: 3 Minuten Auf der Strecke München–Hamburg und zurück gibt es nun einen verpflichtenden Corona-Schnelltest am Flughafen. FRANKFURT - Starthilfe für die Langstrecke: Lufthansa-Chef Carsten Spohr erwartet in den kommenden Wochen grünes Licht seitens der Regierungen für die geplanten Corona … The Lufthansa Group is an aviation group with operations worldwide. For local hotlines click here. On the other hand they allow us to improve our content for you. In doing so, it has committed itself to the strictest infection protection standards in air travel worldwide. Here are the right contact partners for your specific queries of the Lufthansa Group: Investor Relations contacts for private and professional investors: Should you wish to contact Lufthansa as a customer or business partner, please phone our hotline in Germany on +49 69 86 799 799. The Lufthansa Group also has a strict guideline for implementing the obligation to wear masks on board. We asked CEO Peter Gerber what Lufthansa Cargo has learned from the crisis and what relevance airfreight has in times of crisis. In addition, as in the past few months, we are continually assessing current developments and will inform you of any news as soon as possible. Customer service The color yellow was removed from the … Our limousine service is unfortunately not available at this time. wegen der Corona-Verbreitung, die damit wieder beschleunigt werden kann laut allen Wissenschaftlern. It was an unprecedented scenario that flickered across screens across Germany: hundreds of aircraft parked and stored on a runway. The airports of Frankfurt, Munich, Vienna and Brussels have also committed themselves to the guidelines. When embedding Share prices and charts, further cookies will be set. Air transport is one of the sectors most affected by the corona pandemic. Land wählen. This page will show you the destinations that Lufthansa is already flying to again, the hygiene measures we have introduced and what you can do to travel safely and flexibly. Lufthansa First Class Lounges will be temporarily closed from 18. Our map of the world shows our current flight destinations and related offers. Wählen Sie über das Dropdown-Menü Ihr Land aus, um die Telefonnummer und die Öffnungszeiten des jeweiligen Service-Centers zu erfahren. Kürzungen wegen Corona - Lufthansa verschärft Sparprogramm Datum: 21.09.2020 15:51 Uhr Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint. As a HON Circle Member or Senator, do I still have a booking guarantee 24 / 48 hours prior to departure? As a priority guest, you once again have the opportunity to board right after the pre-boarding, with the start of boarding groups 1 and 2. Uniform standards have been established which reduce complexity for the airlines and create reliability and additional safety. Due to the effects of the Coronavirus, I am unable to fly as frequently as usual. It is important that regulators and industry cooperate closely during these times to apply effective and proportionate measures that will ensure that aviation remains as safe and efficient as ever.”. In der Corona-Krise stehen tausende Piloten vor einer ungewissen beruflichen Zukunft. Die Kunden können sich ihre Tickets erstatten lassen – doch die Fluggesellschaft Lufthansa kommt kaum hinterher. Customer service Has the service changed in the Senator or Business Class Lounge? These cookies are needed for a smooth operation of our website. The Lufthansa Group will continue to closely monitor the development of the EASA/ECDC guidelines and therefore will transmit key figures to EASA. The federal police currently only allows one trolley and one personal item (small laptop bag, ladies' handbag) to be taken through the security checkpoint. You may find further details at the Miles & More website: Are the fast lanes at security checkpoints open? The Lufthansa Group is working to ensure that other countries, airlines and airports around the world adopt the EASA standards in order to guarantee the most uniform standards possible for travelers and make a successful contribution to combating the pandemic. Jetzt buchen und den Flug vielleicht später noch ohne Kosten verschieben: Dieses Angebot macht Lufthansa in der Corona-Krise. Which lounges are currently open? Floor markings help with orientation. Gerne können Sie Ihre Daten jederzeit unter „Meine Buchungen“ einfügen. Should you wish to contact Lufthansa as a customer or business partner, please phone our hotline in Germany on +49 69 86 799 799. Earlier this week, Lufthansa said it would ground 150 of its 770 aircraft. Nun wurde eine wichtige Frist noch einmal verlängert. For all guests, boarding is preferable via the Quick Boarding Gates, where available. Alle unsere Tarife und Tickets sind umbuchbar, sowohl bei Kurz-, Mittel- und Langstrecken. Coronakrise bei der Lufthansa: Kaum ein Durchkommen bei der Service-Hotline. Dies gilt für bestehenden Buchungen, Neubuchungen, als auch für Flüge, die annulliert wurden. Passenger planes transformed into "preighters". Fast lanes are currently available in Frankfurt, Geneva, Vienna and Zurich, however not yet in Munich. By voluntarily implementing this standard, the Lufthansa Group is underlining that the safety of its passengers and employees as always is of top priority. With 110,065 employees, the Lufthansa Group generated revenue of EUR 13,589m in the financial year 2020. Kunden, die unter der Option Rückerstattung mit einem Mitarbeiter sprechen wollen, bekommen nur eine Band-Ansage zu … As a Frequent Flyer, do I still have access to the familiar exclusive service hotlines? All customers whose status ends in February 2021 and who are therefore directly affected by the crisis will receive an extension of their status until February 2022. Allein Lufthansa streicht rund 1200 Stellen. The Lufthansa Group, together with the industry associations International Air Transport Association (IATA) and Airlines for Europe (A4E), accompanied the development process of the charter from the perspective of aviation practice. Many countries have tightened hand luggage regulations in the context of the Corona crisis. Die Lufthansa zahlt Geld für Tickets, die der Konzern in der Corona-Krise storniert hat, nur schleppend zurück. Reisen und Corona Unter den derzeitigen Umständen gibt es viele Faktoren, die Ihre Reise beeinflussen. This is why the Lufthansa Group has signed up to the European Union Aviation Safety Agency (EASA) charter for safe flying under pandemic conditions. Also due to these restrictions, approaches similar to e. g. restaurants would entail a further reduction of visitors as well as additional measures such as the registration of contact data and seat allocations. Mit verbindlichen Corona-Schnelltests unmittelbar vor dem Abflug will der Lufthansa-Konzern wieder mehr interkontinentale Flugreisen ermöglichen. Please rest assured that we are doing everything we can to once again be able to offer you our regular level of service. By signing the EASA charter, we are sending a signal that we as the Lufthansa Group support highest standards and uniform, cross-border rules in air transport. Select the dropdown menu of your country to find the telephone number and opening hours of the relevant Service Centre. November due to low occupancy. Die Lufthansa-Aktien sacken ab. Land wählen. You may find further details at the Miles & More website: We will furthermore expand the qualification/requalification period for the HON Circle status once from two to three years by crediting the amount of HON Circle miles you earned in 2019 once again to your account at the beginning of 2021. Lufthansa First Class Lounges will be temporarily closed from 18. Nach 9 Monaten permanentem Ärger mit der Lufthansa und der anfänglich irrigen Idee, einvernehmlich den Corona-Ärger mit Lufthansa klären zu können, muss ich allen von meinem Vorgehen abraten: Es bringt überhaupt nichts, Briefe oder Mails zu schreiben. Only with more uniformity and stability in terms of regulation will more customers book flights again. And all eyes - those of the public, but also of politicians - were on Lufthansa Cargo. Ein Pilotprojekt soll im Oktober starten. You can, of course, use the Senator or Business Class Lounges when they are open. This minimizes the need to stand up, thereby protecting you and the other passengers from close contact. Wir werden Sie über die weiteren Entwicklungen hier auf lufthansa.com informieren. The world is opening up again. How will you help me maintain my frequent flyer status? The Lufthansa Group is composed of the segments Network Airlines, Eurowings and Aviation Services. The Robert Koch Institute is the German representative of the ECDC network. In addition, the Lufthansa Group enters into a dialogue on the further development of the standards. Doch Spohr macht auch deutlich, dass Lufthansa auf absehbare Zeit nicht mehr die gleiche Größe haben wird wie vor der Corona-Pandemie. Business Class check in is open at the airports in Frankfurt, Munich, Zurich, Geneva and Vienna. That’s why we have produced a clear summary for you here of all the important information about your current trip and your rebooking options. For local hotlines click here . As a Frequent Flyer, I have access to lounges. Carsten Spohr, Chairman of the Executive Board of Deutsche Lufthansa AG: "We have introduced extensive hygiene measures along the entire travel chain to optimally protect our customers and our employees. As a Frequent Flyer, you enjoy special privileges and services. Aufgrund anhaltender Beeinträchtigungen durch das Corona Virus kommen wir Ihnen weiter entgegen, damit Sie Ihre Reisepläne noch flexibler gestalten können. However, we advise and ask priority guests with an aisle seat to board with boarding group 5. Die Lufthansa verhandelt mit der Bundesregierung über Staatshilfe während der Corona-Krise. Of course we want to potentially increase the availability of lounges and are continuously assessing further openings. Lufthansa Group says it will cut its short-haul operations in the coming weeks, “As a result of the current situation caused by the accelerated spread of the coronavirus”. April 2020 Corona setzt Airlines zu Lufthansa in Schwierigkeiten Von Philipp Sandmann. Nun will der Konzern offenbar im Juni wieder mehr Flüge anbieten. November due to low occupancy. You can, of course, use the Senator or Business Class Lounges when they are open. We therefore ask for your support to make the boarding process as pleasant and safe as possible. Teures Kerosin und Überkapazitäten in Europa haben der Lufthansa Group im vergangenen Jahr einen herben Gewinnrückgang beschert. HON Circle members can access the lounges without waiting by showing their HON Circle card and boarding pass. Corporate responsibility, that is to say sustainable and responsible entrepreneurial practice, is an integral part of our corporate strategy. Business Class guests are welcome to check in their excess hand luggage free of charge at the check-in. Should you wish to contact Lufthansa as a customer or business partner, please phone our hotline in Germany on +49 69 86 799 799. This means that an interlocking framework for the protection of passengers on the ground and in the air has been established. Wenden Sie sich bei Fragen zu Ihrer bevorstehenden Reise gern telefonisch an unser Service Center. Die harte Corona-Realität und die verschärften Reiserestriktionen zwingen die Lufthansa zu neuen harten Einschnitten. Deshalb haben wir hier für Sie alle wichtigen Informationen rund um Ihre aktuellen Reise- und Umbuchungsmöglichkeiten übersichtlich zusammengefasst.
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